Cisco Certified Support Technician (Ccst) It Support
Published 10/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.05 GB | Duration: 4h 18m
Exam Prep Course: hardware, operating systems, networking essentials, mobile devices, security concepts
What you'll learn
Use Service Desk tools for IT support tickets
Identify and troubleshoot key hardware and networking components
Assist users with hardware, connectivity, and mobile issues
Recognize and address common IT security threats
Requirements
Good computer and internet navigation skills
Interest in IT support and troubleshooting
Description
Unlock your potential with my Cisco Certified Support Technician (CCST) IT Support Exam Prep Course! This hands-on course prepares you for the CCST IT Support certification, designed to build the foundational knowledge and skills every entry-level IT support technician needs. Covering essential topics like troubleshooting, hardware management, security, and end-user support, this course focuses on practical, real-world scenarios to make sure you're fully prepared for success. There is also an e-book for you to download covering core exam objectives and definitions.What You'll Learn:Real-World IT Support Scenarios: Dive into real-life examples through our Jira Service Desk module, where you'll learn by doing-opening tickets, diagnosing issues, and resolving real problems from end-users.Core Hardware Concepts: Get comfortable with essential hardware basics, from BIOS settings to ports and connectors, and experience a unique hands-on approach by exploring realistic purchase decisions and benchmark testing.Networking Essentials: Master the foundations of networking with in-depth sessions on network devices, IP protocols, and connectivity testing tools. Our labs, including a WiFi 7 lab with a Zyxel Access Point, offer practical experience in network diagnostics.Supporting Mobile Devices: Learn how to assist users with mobile device management and application troubleshooting, an essential skill in today's workplace.Security Awareness: Understand common security threats like malware, password protection, firewalls, and VPNs. The security section includes a remote tools lab to give you experience with devices across different platforms.This course goes beyond theoretical knowledge, prioritizing hands-on experience to prepare you thoroughly for the CCST IT Support exam. Whether it's troubleshooting tickets, running diagnostics, or assisting end-users, you'll gain the skills and confidence needed to excel in your IT support role and earn your certification.
Overview
Section 1: Introduction
Lecture 1 Welcome!
Lecture 2 Jira Service Desk - Learn by doing
Lecture 3 Our first ticket
Lecture 4 Our next ticket - check a Windows 11 device
Lecture 5 Describing the problem-solving process
Section 2: Hardware
Lecture 6 Overview of hardware (BIOS)
Lecture 7 Ports and connectors
Lecture 8 Let's go shopping. Yes. This is not a joke!
Lecture 9 Running Benchmarks - a ticket from a Director
Lecture 10 Assist end users in using tools to locate information about their device
Lecture 11 What do we do now?
Section 3: Connectivity and Resource Access Issues
Lecture 12 The cloud and virtualization
Lecture 13 Sharing files - part 1
Lecture 14 Sharing files - part 2
Lecture 15 Microsoft AD, Servers, and GPO
Lecture 16 More about Active Directory
Lecture 17 Troubleshoot commonly encountered connectivity issues with peripherals
Lecture 18 More troubleshooting examples
Lecture 19 Authentication and Multifactor Authentication (MFA)
Section 4: Networking
Lecture 20 Network types
Lecture 21 Network devices (switchers, routers, firewalls, access points.)
Lecture 22 Network services (DNS and DHCP)
Lecture 23 Let's take a short break. a lab - WiFi 7 - a Zyxel Access Point
Lecture 24 IPv4
Lecture 25 IPv6
Lecture 26 Using commands to verify connectivity
Lecture 27 Other tools
Section 5: Mobile devices and applications
Lecture 28 MDM
Lecture 29 Assist users in resolving common app issues
Lecture 30 Configuring and troubleshooting mobile devices (Android, iOS)
Section 6: Common Threats and Security Concepts
Lecture 31 Malware
Lecture 32 Passwords and password managers
Lecture 33 Firewalls
Lecture 34 VPNs and remote tools
Lecture 35 Lab - remote tools - MacBook Pro
Lecture 36 How to use AI
Lecture 37 Notes - an ebook
Section 7: Extra Lectures
Lecture 38 GPO - lab
Aspiring IT support technicians preparing for the CCST exam,Entry-level IT professionals seeking foundational support skills,Anyone wanting practical knowledge in troubleshooting and IT support
Fikper
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https://fikper.com/icIlsWYxhN/Udemy_Cisco_Certified_Support_Technician_CCST_IT_Support_2024-10.part1.rar.html
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Code:
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