Published 11/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.29 GB | Duration: 2h 38m
Workplace Conflict Management and Resolution Techniques | Art of Body Language Strategies for Healthy Communication
What you'll learn
You'll learn about workplace conflict management to solve the conflicting situations that arise in the workplace.
You'll identify the causes of workplace conflict and different types of conflicts.
You'll explore how communication works in collaborative work relationships, how to recognize others' perspectives and set SMART goals.
You'll learn about the five-factor model of personality and how personality plays a role in conflict resolution.
You'll be able to utilize your emotional intelligence which will help you manage conflicts respectfully and effectively in a diverse workplace.
You'll discover how to resolve conflict, rebuild relationships following conflict, explain forgiveness and apologize, and promote a positive work environment.
You'll actively engage with supplemental materials, course notes, and quizzes to measure and enhance your learning in conflict management at work.
Use the Conflict Management at Work audiobook in each unit's resource section to enhance your understanding and complement your learning experience.
You will receive tutor support & communicate with the tutor through the inbox.
You will obtain a certificate of completion in Conflict Management at the Work.
Requirements
No prerequisites. Whether you're already working or soon to be, this course is for you.
Description
Do you find conflict resolution in the workplace challenging?Take your conflict management skill to the next level with our dynamic Conflict Management at Work course, where strategic resolution meets productive synergy, improving anger management and fostering a thriving environment for success and growth.Today, everyone wants to show their employers that they are worthy of their jobs, and competition is fiercer than ever. It can often lead to conflicts between team members, which adversely affects the team's morale and productivity.To navigate workplace conflicts successfully, this course teaches you about the five common conflict management styles and you can handle difficult situations by applying those conflict resolutions. In your workplace, you will be recognized for being skillful in anger management and creating a low-conflict environment.Additionally, we'll provide additional insights into how to resolve conflict between team members and how to deal with conflict respectfully in a diverse workplace by using your emotional intelligence.Furthermore, this course will teach you how to communicate effectively in collaborative environments and resolve workplace conflict through proper body language. If you are looking for a quick and effective guide to knowing a positive workplace culture and the best methods for creating a positive work environment then this course may be the one for you.Get ready to transform your study experience! Take our Conflict Management course to nurture the skills you will need to transform challenges into opportunities and to create a positive academic environment."This course includes the following Sections:Introduction to Conflict Management: You will learn about the four types of workplace conflict, along with the five most common conflict management styles. It also discusses constructive and destructive conflict.Understanding the Dimension of Conflict: You will learn about why workplace conflicts occur, the differences between individual and group conflict, the escalation stages of conflict, and its costs and challenges.Preventing Conflict: In this section, you will learn how to create a low-conflict environment, manage your staff, and build awareness to prevent conflicts.Strategies for Communication: This section teaches you how to communicate effectively in collaborative environments, understand others' perceptions and expectations, and set SMART goals.Association of Personality Type and Conflict in Workplace: This section discusses the five-factor model of personality, discovering your personality type, and the role of personality in conflict management.Understand the Art of Body Language: You will learn about body language, positive body language & its meaning, how body language is used in conflict situations, and how to deal with conflict through body language.The Conflict Management Strategy: This section explains how to identify current conflict management strategies, create a constructive workplace environment, and resolve conflict with a diverse workforce.Techniques for Handling Conflicts in Various Circumstances: In this section, you will learn how to remain cool during difficult conversations, avoid difficult situations, and know when to walk away from conflict.Patching Things Up: This section will teach you methods for recovering from conflict, rebuilding relationships after conflict, and the powerful effects of forgiveness and apology.Maintaining a Positive Workplace Culture for Sustainability: You will learn how to create a positive workplace culture, the best ways to promote that culture, and how to discover the best methods for creating a positive work environment.
