Udemy Marketing & Customer Experience Management CXM Excellence

Currently reading:
 Udemy Marketing & Customer Experience Management CXM Excellence

carxproveteran

Member
Amateur
LV
9
Joined
Apr 7, 2023
Threads
8,514
Likes
788
Awards
13
Credits
6,702©
Cash
0$
Image

Marketing & Customer Experience Management CXM Excellence
Executive Certificate: Marketing Strategy, Customer Experience Management, Generative AI GPT, Segmentation, CJM, CX, VoC


Current Price: Free
Discount: 100% off

Original Price: $34.99

What you will learn:​

Introduction to Customer Experience Management
Theory Overview
High-Level Frameworks
CX Principles
Customer Segmentation and Persona Development
Service Recovery and Complaint Handling
Customer Journey Optimisation
Service Blueprinting and Process Design
AI, Generative AI, GPT Usage
Voice of the Customer (VoC) Analysis
Emotional Experience Design (EED)
Lifetime Value (LTV) and Customer Lifetime Value (CLV)
Introduction to Product Development and Management
Introduction to Marketing Management
Marketing Environment Analysis
Market Segmentation, Targeting, and Positioning
Consumer Behaviour and Decision-Making Process
Marketing Strategy Development
Strategy Formulation
Pricing Strategies and Pricing Decisions
Integrated Marketing Communications (IMC)


 

Create an account or login to comment

You must be a member in order to leave a comment

Create account

Create an account on our community. It's easy!

Log in

Already have an account? Log in here.

Tips
Top Bottom