Professional Diploma in Customer Relationship Management CRM - Udemy

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 Professional Diploma in Customer Relationship Management CRM - Udemy

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Professional Diploma in Customer Relationship Management CRM​


Professional Diploma in Customer Relationship Management CRM by MTF Institute

What you will learn:​

Business Principles of Customer Relationship Management
Multichannel Sales, Service, Marketing and Business Management
Business principles of implementation of oCRM tools (Microsoft Dynamics 365 (CRM), Oracle Siebel CRM, Salesforce)
Sales Management
Service and claims Management
Cross-sale and up-sale
Digital Channels building
Examples from Consumer Lending, Mortgage and other produc-lines of Retail Business


 

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