The Complete Customer Success Manager (CSM) Course

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 The Complete Customer Success Manager (CSM) Course

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The Complete Customer Success Manager (CSM) Course
Master Customer Success: Strategies, Skills, and Metrics for Success


Current Price: Free
Discount: 100% off

Original Price: $34.99

What you will learn:​

Role of a CSM: Understand the CSM role, its duties, and its impact on customer success.
Essential CSM Skills: Develop necessary technical and soft skills for CSM success, maintaining a skill balance.
Retention Strategies: Discover methods to retain customers, including vendor locking for loyalty and reduced churn.
Success Metrics and KPIs: Master CSM targets, KPIs, and metrics like Net Promoter Score for data-driven decisions.


 

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