If you’ve ever used a customer support livechat service, you’ve probably experienced that vague, sneaking suspicion that the “person” you’re chatting with might actually be a robot.
Like the endearingly stiff robots we’ve seen in countless movies – tragic, pitiful machines tortured by their painfully restricted emotional range, futilely hoping to attain a greater degree of humanity – chatbots often sound almost human, but not quite. Their speech is awkward, the cadence somehow off.
It’s the online equivalent of the “Uncanny Valley,” a mysterious region nestled somewhere between the natural and the synthetic that offers a disturbing glimpse at how humans are making machines that could eventually supplant humans, if only their designers could somehow make their robotic creations less nightmarish.
Love them or hate them, chatbots are here to stay. Chatbots have become extraordinarily popular in recent years largely due to dramatic advancements in machine learning and other underlying technologies such as natural language processing. Today’s chatbots are smarter, more responsive, and more useful – and we’re likely to see even more of them in the coming years.
In this post, we’ll be taking a look at 10 of the most innovative ways companies are using them. We’ll be exploring why chatbots have become such a popular marketing technology, as well as the wider, often-unspoken impacts these constructs promise to have on how we communicate, do business, and interact with one another online.
Before we get into the chatbot examples, though, let’s take a quick look at what chatbots really are and how they actually work.
图片来自 忠诚度应用程序
会话代理变得越来越普遍，部分原因是创建聊天机器人的进入壁垒（即复杂的编程知识和其他高度专业的技术技能）变得越来越不必要。
如今，您可以制作自己的聊天机器人，可以在Facebook Messenger中使用，例如，所有这些都不需要昂贵的计算机科学学位，甚至不需要太多的编码经验，并且有几个网站提供使用简单的拖动创建基本聊天机器人的能力-and-drop 接口。
Like the endearingly stiff robots we’ve seen in countless movies – tragic, pitiful machines tortured by their painfully restricted emotional range, futilely hoping to attain a greater degree of humanity – chatbots often sound almost human, but not quite. Their speech is awkward, the cadence somehow off.
It’s the online equivalent of the “Uncanny Valley,” a mysterious region nestled somewhere between the natural and the synthetic that offers a disturbing glimpse at how humans are making machines that could eventually supplant humans, if only their designers could somehow make their robotic creations less nightmarish.
Love them or hate them, chatbots are here to stay. Chatbots have become extraordinarily popular in recent years largely due to dramatic advancements in machine learning and other underlying technologies such as natural language processing. Today’s chatbots are smarter, more responsive, and more useful – and we’re likely to see even more of them in the coming years.
In this post, we’ll be taking a look at 10 of the most innovative ways companies are using them. We’ll be exploring why chatbots have become such a popular marketing technology, as well as the wider, often-unspoken impacts these constructs promise to have on how we communicate, do business, and interact with one another online.
Before we get into the chatbot examples, though, let’s take a quick look at what chatbots really are and how they actually work.
What Are Chatbots?
聊天机器人（也称为“对话代理”）是模仿人类书面或口头语言的软件应用程序，目的是模拟与真人的对话或互动。提供网站聊天解决方案的主要方式有两种：通过基于网络的应用程序或独立应用程序。如今，聊天机器人最常用于客户服务领域，承担传统上由活生生的人类执行的角色，例如一级支持人员和客户满意度代表。
图片来自 忠诚度应用程序
会话代理变得越来越普遍，部分原因是创建聊天机器人的进入壁垒（即复杂的编程知识和其他高度专业的技术技能）变得越来越不必要。
如今，您可以制作自己的聊天机器人，可以在Facebook Messenger中使用，例如，所有这些都不需要昂贵的计算机科学学位，甚至不需要太多的编码经验，并且有几个网站提供使用简单的拖动创建基本聊天机器人的能力-and-drop 接口。
聊天机器人如何工作？
聊天机器人技术的核心是自然语言处理（NLP），该技术构成了 Google Now、苹果 Siri 和微软 Cortana 等虚拟助手所使用的语音识别系统的基础。
