Customer Service Mastery : How to Manage Customer Feedback

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Customer Service Mastery : How to Manage Customer Feedback​

Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve

What you'll learn​

• Understand the importance of giving team’s customer feedback
• Be able to give positive and negative customer feedback to my team in an effective way
• Define potential gaps in service and methods to overcome them
• Drive a culture that welcomes customer feedback
• Develop strategies to proactively manage complaints before they arrive

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