MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 617.98 MB | Duration: 1h 0m
Conflict Management, Emotional Intelligence, Human resources, HR Skills, Conflict Resolution, Conflict in the Workplace
What you'll learn
Understand the sources and types of workplace conflicts, identifying early warning signs and their impact on individuals and organizations.
Apply a range of conflict resolution strategies, including collaborative problem-solving, mediation, and negotiation skills, to achieve mutually outcomes
Develop emotional intelligence competencies, including self-awareness, self-regulation, empathy, and social awareness, to navigate conflicts with empathy
Employ emotionally intelligent communication techniques, such as assertive communication and active listening, to de-escalate conflicts and build rapport.
Utilize advanced conflict management techniques, including cross-cultural conflict resolution and conflict coaching, to address diverse workplace challenges
Implement emotional intelligence principles in HR practices, including recruitment, training, and performance management, to foster a positive and supporting
Build strong interpersonal relationships and trust within teams by fostering a culture of respect, collaboration, and open communication.
Demonstrate proficiency in applying conflict management and emotional intelligence principles through practical exercises, case studies, & real-world scenarios
