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IT & Technical Support Guide to Helpdesk, Desktop & Servers

IT & Technical Support Guide to Helpdesk, Desktop & Servers

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IT & Technical Support Guide to Helpdesk, Desktop & Servers​

Learn about the different levels of IT technical support, from service desk to infrastructure / server technical support

What you'll learn​

  • The different levels of IT support and how they relate to each other
  • Service Level Agreements (SLAs) and how they are applied in real-world situations
  • How to set a secure password
  • Assessing user ability when dealing with incoming service requests
 

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