Lead Digital Transformations with Customer Experiences
Digital Transformation that aligns to the needs of your customers and exmployeesWhat you'll learn
- Identify what to change for your digital transformation based on your customer needs related to your company's product or service
- Capture how to change aligned to how you currently serve your customers, by considering your employee experience (EX)
- Create a roadmap of what to change based on the effort and the value of each change
- Identify how to implement the change within your teams
- Create a repeatable change framework, to avoid big digital disruptions and constantly align to your customers needs
