Quality Management Foundations: Key Concepts and Techniques
Building a Solid Foundation for Quality Excellence: Mastering Key Concepts, Techniques, and Best PracticesWhat you'll learn
- Understand the concept of quality and its significance in cost management.
- Learn to identify and meet customer needs and expectations effectively.
- Gain insights into Lean Management principles and how they optimize processes to create customer value.
- Understand the nature of processes and their different states.
- Explore the concept of variability in processes and its implications.
- Learn techniques for assessing process capability, stability, reliability, and validity to drive continuous improvement.
- Identify and eliminate waste in processes to enhance efficiency and quality.
- Manage risks effectively within the quality management framework.
- Gain an introduction to auditing and quality assessment processes to ensure adherence to quality standards.
- Explore the role of statistics in quality management and decision-making.
- Learn about different levels of measurement and data analysis techniques.
- Understand descriptive statistics such as mean, median, and mode, and measures of dispersion and variability.
- Gain insights into sampling techniques for effective data collection and analysis in quality improvement efforts.
- Learn strategies to identify, measure, and prioritize customer value.
- Understand how to incorporate customer feedback into quality improvement initiatives.
- Explore the core principles of Lean Management, including waste reduction, continuous improvement, and respect for people.
- Learn practical techniques such as value stream mapping, 5S, and Kanban to streamline processes and enhance efficiency.
- Explore techniques for identifying, assessing, and mitigating risks associated with quality management processes.
