MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.29 GB | Duration: 4h 56m
ServiceNow CSA Exam Success: Your Roadmap to Becoming a Certified Systems Administrator!
What you'll learn
Mastering ServiceNow Fundamentals: Understand the core concepts and components of the ServiceNow platform.
Equip yourself with the knowledge to successfully pass the ServiceNow Certified Systems Administrator (CSA) exam.
Develop the skills required to perform essential system administration tasks, such as user management, access control, and system monitoring.
Explore industry best practices for configuring and maintaining ServiceNow, ensuring compliance, and optimizing performance.
Requirements
No prior experience required.
Description
Welcome to the comprehensive ServiceNow Certified Systems Administrator (CSA) Exam Preparation course. This program is meticulously designed to cover every requirement of the CSA certification exam, ensuring that you're well-equipped to excel in your ServiceNow administration journey.Section 1: Platform Overview and NavigationBegin your ServiceNow adventure by exploring the platform's fundamental aspects, gaining insights into its capabilities, and becoming familiar with your ServiceNow instance's layout. Learn how to effectively navigate the platform using the Next Experience Unified Navigation.Section 2: Instance Configuration and User Administration Delve into the installation of applications and plugins and discover how to personalize your instance to meet your organization's unique needs. Learn the ins and outs of administering users, groups, and roles.Section 3: Configuring Applications for CollaborationMaster the intricacies of lists, filters, and tags. Dive into the anatomy of lists and forms, and learn advanced form configuration techniques. Understand task management, visual task boards, reporting, dashboards, and performance analytics. Explore how to set up notifications for seamless communication.Section 4: Self-Service & AutomationExplore knowledge management, the Service Catalog, Flow Designer, and Virtual Agent to enhance user experiences and automate key processes.Section 5: Database ManagementGain proficiency in managing your data schema, application/access control, data importation, CMDB, and CSDM.Section 6: Data Migration and IntegrationLearn about UI policies, business rules, system update sets, and scripting in ServiceNow to facilitate data migration and integration.I will guide you through each topic, ensuring you gain the knowledge and skills needed to excel in ServiceNow administration. Take this step toward your CSA certification and a successful career in ServiceNow. Enroll today to get started on your path to ServiceNow excellence.
Overview
Section 1: Introduction Platform Overview and Navigation
Lecture 1 Introduction
Lecture 2 ServiceNow Platform overview
Lecture 3 Platform Capabilities and Services
Lecture 4 The ServiceNow Instance
Lecture 5 Next Experience Unified Navigation
Lecture 6 ServiceNow CSA Exam Prep Course Slides
Section 2: Instance Configuration
Lecture 7 Installing Applications and Plugins
Lecture 8 Personalizing/Customizing the Instance
Lecture 9 Common User Interfaces in the Platform
Lecture 10 Managing your Instances
Lecture 11 Security
Lecture 12 Security Administration
Section 3: Configuring Applications for Collaboration
Lecture 13 List Anatomy
Lecture 14 Form Anatomy
Lecture 15 Form Configuration
Lecture 16 Advanced Form Configuration
Lecture 17 Task Management
Lecture 18 Visual Task Boards
Lecture 19 Reporting
Lecture 20 Dashboards
Lecture 21 Performance Analytics
Lecture 22 Notifications
Section 4: Self Service & Automation
Lecture 23 Knowledge Management Overview
Lecture 24 Using Knowledge Management
Lecture 25 Manage Knowledge Bases
Lecture 26 Creating Knowledge Management Articles
Lecture 27 Knowledge Management Feedback
Lecture 28 User Criteria in Knowledge Management
Lecture 29 Request Management Explained
Lecture 30 Service Catalogs and Categories
Lecture 31 Service Catalog Items
Lecture 32 Record Producers
Lecture 33 Service Catalog Variables
Lecture 34 Order Guides
Lecture 35 Service Catalog User Criteria
Lecture 36 Flow Designer
Lecture 37 Flow Designer Hands-On
Lecture 38 Virtual Agent
Lecture 39 Virtual Agent Hands-On
Section 5: Database Management
Lecture 40 Data Schema
Lecture 41 Application/Access Control
Lecture 42 Application/Access Control Hands-On
Lecture 43 Data Schema Hands-On
Lecture 44 Importing Data
Lecture 45 Importing Data Hands-On
Lecture 46 CMDB and CSDM Explained
Lecture 47 CMDB and CSDM Hands-On
Section 6: Data Migration, and More
Lecture 48 UI Policies
Lecture 49 Business Rules
Lecture 50 System update sets
Lecture 51 Update Sets Hands-On
Lecture 52 Scripting in ServiceNow
Lecture 53 Integration Hub overview
Lecture 54 Automated Test Framework Introduction
Lecture 55 App Engine Studio Introduction
Lecture 56 AI on the Now Platform
Section 7: ServiceNow Certified Systems Administrator Practice Exam
This course is designed for individuals looking to embark on a rewarding career in ServiceNow or seeking to advance their existing roles. It's perfect for IT professionals, administrators, or anyone interested in ServiceNow. Whether you're a newcomer eager to grasp the fundamentals or an experienced practitioner aiming to achieve the ServiceNow Certified Systems Administrator (CSA) certification, this course caters to all levels of expertise. With a focus on both foundational knowledge and exam preparation, it ensures that you're well-equipped to manage ServiceNow effectively and achieve your career goals.