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The Complete Customer Success Manager (CSM) Course - New Coupon

The Complete Customer Success Manager (CSM) Course - New Coupon

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carxproveteran

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The Complete Customer Success Manager (CSM) Course​

Master Customer Success: Strategies, Skills, and Metrics for Success

What you'll learn​

  • Role of a CSM: Understand the CSM role, its duties, and its impact on customer success.
  • Essential CSM Skills: Develop necessary technical and soft skills for CSM success, maintaining a skill balance.
  • Retention Strategies: Discover methods to retain customers, including vendor locking for loyalty and reduced churn.
  • Success Metrics and KPIs: Master CSM targets, KPIs, and metrics like Net Promoter Score for data-driven decisions.

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