Customer Relationship Management: CRM Basics 101 to Advanced

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Customer Relationship Management: CRM Basics 101 to Advanced​

This course is about the practical attributes of customer relationship management - critical key of business success

What you'll learn​

• You will gain an insight into the definition of CRM and the experts will break down this definition into easy components for you
• you will be able to analyze its applicability in the real industry as well.
• The experts will narrate the history associated with CRM and what all developments took place after it first came into usage.
• An understanding will be developed about how the customer relationship matrix works and what are its uses.

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